Installments

  • Installments: Cork, a guide for specification, installation, maintenance

    November 10/17, 2014; Volume 28/Number 11 By Christopher Capobianco Cork tile has been around for about 100 years and is still widely used for floors and walls, especially commercially. I find it intimidates some people, but if specified, installed and maintained correctly, the result can be a beautiful, warm, quiet, environmentally friendly floor that will last for decades. I’ve worked with cork full- time for the past 14 years, both

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    Installments: The installation VIP

    October 13/20, 2014; Volume 28/Number 9 By David Stafford There is often that moment during projects when the wrong call can spell disaster, or when a cunning, astute decision pulls a win from certain defeat. Frequently, that very important person is the installation manager. I once had a multi-story floor replacement project that was going down the tubes. It was July, the HVAC wasn’t working properly, there were other trades

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    Installments: The amateur and the pro

    Volume 28/Number 6; September 1/8, 2014 By David Stafford There is a difference between the amateur and the pro, whether it’s selling or installing flooring. You get what you pay for and will pay for what you get, one way or the other. The sales pro will listen and then offer multiple solutions to fix problems; the amateur will always have a solution, but it may not address the client’s

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    Installments: The 13 mental lapses

    June 9/16, 2014; Volume 27/Number 29 By David Stafford Both independent installers and employees of flooring contractors risk losing a job because of personal conduct rather than technical expertise (or lack therof). Here are 13 examples from my own experience: Walking off the job without telling anyone when job conditions are different than you expected. “This was supposed to be with moderate furniture and now I see we also have

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    Installments: Reading adhesive labels

    May 12/19, 2014; Volume 27/Number 27 By Catherine Panagakos During the 2014 FCICA convention in St. Petersburg, Fla., I fielded numerous questions specific to adhesives, with one continually being brought up by a number of contractors: “Why is it so important that I’m being required to use the adhesive that the [floor covering manufacturer] is recommending under its own brand? I’m using XYZ brand and besides it saving me money

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    Installments: Going the extra mile is rewarded with success

    Volume 27/Number 23; March 17/24, 2014 By David Stafford Luck is all about taking the right steps when you get an opportunity to make a sale. This is particularly true in selling a commercial package of products. You receive a call from Steve, a property management client you’ve pursued for over a year. “I need some help,” he says. “I’ve got a chance to land a new tenant, Magellan, for

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    Installments: Why should I attend Surfaces?

    January 6/13, 2014; Volume 27/Number 18 By Gerry Swift Maybe I’ve been in a rut. Maybe I need some new ideas, a fresh approach or just some enthusiasm for flooring after a tough 2013. There is no better way to ignite those competitive fires than investing the time and money for a concentrated agenda of seminars, meetings, non-stop new ideas and networking. Yes, you have to be away from the

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    Installments: The dealer’s perspective

    Dec. 9/16 2013; Volume 27/number 16 By Dave Stafford Every dealer hopes for impeccable performance from his mill suppliers. If he doesn’t get the service he expects, and amends are not quickly made, a budding relationship may be doomed.

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    Installments: Twisting in the wind

    Oct. 7/14 2013; Volume 27/number 12 By David Stafford This is exactly how I felt while awaiting the arrival of a service technician: No longer was I the master of my day. I could not take care of other pressing matters since I had to “be available” whenever it struck his fancy to show up.

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    Installments: Prepare for installation management success

    Sept. 16/23 2013; Volume 27/number 11 By Gerry Swift Let’s face it, no matter how well the sales process goes, if the job blows up in the field, we’re going to be looking for a new client to replace the one we just lost. Our reputation suffers along with the more immediate financial turmoil.

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    Floor Covering News

    Press Release

    USG expands tile, flooring salesforce

    Chicago—USG Corp.’s Tile and Flooring Solutions group is reorganizing and expanding its team to better support its customers and its expanding portfolio of innovative products and solutions. Steve Bjorklund was

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    Creating Your Space introduces new features

    San Rafael, Calif.—Creating Your Space is introducing a host of innovations for 2018. These introductions include programmatic advertising, YouTube advertising, a “More Like This” feature as well as an e-commerce

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    T&L Distributing partners with Tarkett

    Houston—T&L Distributing has entered a distribution partnership with Tarkett. Through this collaboration, T&L Distributing will immediately begin offering Tarkett’s resilient residential and commercial products, including Tarkett’s Johnsonite brand, to its

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