Marketing Mastery

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  • Marketing Mastery: Managing your online review strategy

    January 30/February 6, 2017: Volume 31, Number 17 By Jim Augustus Armstrong I was planning a recent business trip and, like I always do, checked the reviews of the hotels where I was considering staying. It was second nature, as much a part of making my decision as checking a hotel’s availability, pricing, amenities, etc. I do this for virtually any new service or product I’m considering to buy. I

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    Marketing Mastery: Five deadly website mistakes to avoid

    January 16/23, 2017: Volume 31, Number 16 By Jim Augustus Armstrong “What do you think of my website,” a dealer named Bob recently asked me. I pulled up his site and saw some common mistakes that were costing him thousands of dollars. Following are the biggest mistakes and how they can be corrected. Failure to differentiate. Bob’s site had the name of his business at the top, menu options of

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    Marketing Mastery: Maximize your sales team’s success

    January 2/9, 2017: Volume 31, Number 15 By Jim Augustus Armstrong “I’m trying to implement improvements to my selling system,” a dealer I was coaching told me. “But I’m getting resistance from some members of my sales team. How can I get them on board?” Many dealers can relate to this question. I get it most often when I’m helping them implement a more effective selling system. If you want

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    Marketing Mastery: How to make 2017 a huge success

    December 19/26, 2016: Volume 31, Issue 14 By Jim Augustus Armstrong (Second of two parts)   I teach dealers a three-step system for achieving any goal in their business or personal lives. In Part I of this series I covered the first step, which is to clearly define your “big rocks,” the important goals you have for your business. I also gave readers an assignment to write down two or

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    Marketing Mastery: Proven tips to ensuring success in the coming year

    (First of two parts.) December 5/12, 2016; Volume 31, Number 13 By Jim Augustus Armstrong “I’ve cut my weekly work hours in half and increased my revenue by 27%,” Earl Swalm, a dealer from Saskatchewan, told me recently. I was hosting a mastermind meeting consisting of a small group of flooring dealers, including Swalm. Prior to the meeting, he had set a goal to dramatically cut his work schedule and

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    Marketing mastery: Winning in today’s competitive arena

    November 21/28, 2016: Volume 31, Number 12 By Jim Augustus Armstrong Box stores, national chains and online sellers have deep pockets, which enable them to outspend small retailers in the advertising game. They also have strong purchasing power, which gives them advantageous pricing when buying wholesale. To the small, independent dealer these advantages can seem insurmountable. The good news is local retailers have unique advantages, which if leveraged properly can

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    Marketing Mastery: The growing importance of online reviews

    November 7/14, 2016: Volume 31, Number 11 By Jim Augustus Armstrong I was on Amazon recently to purchase individually wrapped computer screen cleaners, trying to decide between over a dozen options. I read several reviews to help me make a decision on what turned out to be a $19 purchase. How many times have you done the same thing for minor purchases? For that matter, how many times have you

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    Marketing mastery: Strategies to increase your close ratio

    October 24/31, 2016: Volume 31, Number 10 By Jim Augustus Armstrong  (Second of two parts) “If 10 people walk into your store, how many wind up buying?” is a question I often ask dealers. The national average is about three in 10, so this gives me a benchmark. I know dealers who close seven or eight out of 10, more than double the national average. How is this possible? One

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    Marketing mastery: Strategies to increase your close-rate ratio

    October 10/17, 2016: Volume 31, Number 9 By Jim Augustus Armstrong (First of two parts) “Whenever I hear dealers claim closed sale ratios of 70% or 80% I don’t believe them because the national average is only around 35%.” I was on the phone with a floor dealer who needed help closing more sales. He made this statement after I told him about dealers who are getting very high closed

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    Market mastery: How to double your ticket size

    September 12/19, 2016: Volume 31, Number 7 By Jim Augustus Armstrong Dealers are finding it more difficult and expensive to get new customers through advertising. Which is why if you want to maximize your success in the 21st century, it’s critical that you maximize the dollars you generate from every sale to maximize your advertising ROI. However, my informal polling of dealers who attend my live seminars and webinars has

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    Floor Covering News

    21st Annual Award of Excellence Survey

    Press Release

    Milliken enhances Imagine collection with new patterns

    Spartanburg, S.C.—Milliken has expanded its Imagine Figurative collection for residential interiors with four texture-based designs. The new designs—Casual Craft, Grayton, Slimline and Somerton—are small-scale broadloom patterns that are easy to

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    American OEM achieves Indoor Advantage Gold Certification for hardwood products

    Burns, Tenn.—American OEM Hardwood Floors has achieved Indoor Advantage Gold Certification for its hardwood flooring products. Indoor Advantage Gold certification assures that building material products support a healthy indoor environment

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    Emser Tile opens Tampa branch, receives Houzz ‘Best of Design’ award

    Los Angeles—Emser Tile has opened its 71st branch location in Tampa, Fla. this week—marking the company’s fifth location in Florida. Emser continues to grow their presence throughout North America, expanding

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