Certified Floorcovering Installers (CFI), in partnership with CCA Global Partners (CCA), presented a carpet installation workshop in Honolulu earlier this month. American Carpet One Floor and Home hosted the two-day event during the first week of October.
David Arita, owner of American Carpet One, and Larry Marvel, installation manager of American Carpet One, planned the workshop. Robert Varden, immediate past president of CFI, Tom Jennings, consultant for CCA and Bob Hutter, vice president of training at CCA, collaborated with Arita and Marvel in preparation for the event. This is the first time CFI and CCA joined to present the new two-day carpet installation workshops.
Fourteen carpet installers form American Carpet One Floor and Home were certified and three store employees received their CFI Technical Carpet Certification. These are the first CFI-certified installers on the island of Honolulu. Marvel has been a friend of CFI for many years and incorporates various CFI methods in the in-store training programs.
“Quality installation is very important to our customers,” said Arita. “We strongly believe in providing quality service. Every installer who participated in the CFI/CCA training and certification is an employee of the store. Other store representatives will attend the next event. Varden is an excellent instructor and shared many techniques that will enhance the skills of our installers.
“We also appreciate the ideas [Jennings] shared with us concerning customer service. These methods will benefit us as we strive to provide the best customer service in Hawaii.”
“When you encounter a group of individuals who are serious about their trade, training becomes an enjoyable event” noted Varden. “As a CFI instructor, I have always enjoyed being a part of the CFI Certification Team and sharing information we compiled. We look forward to returning in 2013 to add to certification levels and work with another group of installers from American Carpet One Floor and Home.”