‘Tom’s Tips:’ Practice makes perfect

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Dalton—The World Floor Covering Association (WFCA) released a new “Tom’s Tips” this week. In the series, Tom Jennings, retail training expert, presents short video tips for improving customer service and optimizing staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.

In this week’s Tom’s Tips, Jennings reminds retailers that in order to perfect any skill, repetition is key.

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