Columns

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  • Lisbiz strategies: Incivility can lead to a hostile environment

    June 11/18, 2018: Volume 33, Issue 26 By Lisbeth Calandrino   While a training program on workplace manners and courtesy may seem like overkill, the reality is this: Rudeness is an epidemic costing industries millions a year. For nearly two decades, Christine Porath, acclaimed business professor at Georgetown University, has studied and observed a sharp rise in rudeness, emotional harassment, bullying and other toxic behaviors that can cost companies financially

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    Lessons learned: You can have it all

    June 11/18, 2018: Volume 33, Issue 26 By Tom Jennings   During a business trip to Dallas not long ago, I found myself staying in a large, iconic downtown hotel. Throughout my stay, I kept asking myself how my reservation had been accepted as it seemed as if the hotel’s entire population consisted of Mary Kay Cosmetics representatives. My visit proved to be an eye-opening experience. If enthusiasm is contagious,

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    Dear David: Affordable perks to offer millennial employees

    June 11/18, 2018: Volume 33, Issue 26 By David Romano   Dear David:  I just spent the past couple weeks interviewing people for two retail sales positions. Most of the people I interviewed were less than 30 years old and a lot of them asked some very weird questions about benefits. I know you owned a recruiting company for the flooring industry and I was wondering if you could help

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    Al’s column: Overcoming objections to new software

    June 11/18, 2018: Volume 33, Issue 26 By Jason Goldberg   One of the most challenging parts of investing in new lead management software is getting your sales team to adopt it. It is never easy to convince people who are set in their ways to completely change the way they operate on a daily basis. To most salespeople, integrating new software into their sales process is only going to

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    Lisbiz strategies: Build relationships, get the sale

    May 28/June 4, 2018: Volume 33, Issue 25 By Lisbeth Calandrino   Last week a retailer emailed me with a problem: “Some members of my sales team are losing sales at the last moment. I’ve been in business 20 years, and nothing ticks me off more than when I watch a salesperson lose what appears to be an easy sale. In my head, it’s a slam dunk. What’s up with

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    Dear David: Effective management tips for all generations

    May 28/June 4, 2018: Volume 33, Issue 25 By David Romano Dear David:  I’ve been a general manager for the last 11 years and make it a point to attend educational events at conventions focusing on managing a millennial team. My struggle is that I’m having just as many problems managing my older staff. Do you have any suggestions on how I can manage my team regardless of age? Dear

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    Al’s column: Lessons learned from baseball

    May 28/June 4, 2018: Volume 33, Issue 25 By Torrey Jaeckle   I love watching baseball. Unfortunately, I rarely watch it the “right” way. What do I mean by that? Well, let me start by describing how I usually watch a game. First, I record the game. Then I sit down, after the kids are in bed—usually around nine or 10 o’clock—and begin watching. To save time, I fast forward

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    Installments: Proper subfloor prep requires the right tools

    May 14/21, 2018: Volume 33, Issue 24 By David Stowell When it comes to a challenging subfloor, you don’t just need the right team for the job; you also need the right materials and tools. Incorporating the right tools and equipment can make a monumental difference in job productivity, application ease and, ultimately, subfloor quality. Choosing the best tools can be tricky. Luckily, there are some tried-and-true recommendations from flooring

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    Marketing mastery: Are you a hunter or a rancher?

    May 14/21, 2018: Volume 33, Issue 24 By Jim Augustus Armstrong “How many of you communicate with your past customers on a monthly basis?” I asked a group of dealers at the Digital Domination Boot Camp I was conducting during the Chicago Floor Covering Association’s annual Product Showcase. No one raised a hand, but this is not unusual. I poll most of my audiences with this question, and at most

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    Lisbiz strategies: Improving the customer experience is job No. 1

    May 14/21, 2018: Volume 33, Issue 24 By Lisbeth Calandrino I was recently at my yearly cardiologist visit and noticed that everyone was so friendly, funny and helpful. This is in contrast to my primary care physician’s office where everyone is aloof and looks down at the patients. It’s a very interesting contrast. I love my cardiologist and dislike my primary care physician. I’ve researched both practices, and everyone loves

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    Floor Covering News

    Press Release

    Brush up business management skills with corporate leaders

    Dalton, Ga.—Whether it’s financial management, marketing, customer service, negotiating skills or pointers on how to be a better leader, WFCA University’s business management curriculum can help keep you and your staff

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    Elegant Mosaics welcomes Rachel Moriarty to design program

    Elegant Mosaics welcomes the award-winning, leading homestyle expert Rachel Moriarty to its brand. Moriarty will be a key partner to the “Design, Play, Create” program, which Elegant Mosaics created specifically

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    Sustainable Surfaces, Hero Flooring receive LGBTBE certification

    Las Vegas—Hero Flooring and parent company Sustainable Surfaces have received their certification as LGBT Business Enterprises (LGBTBE) through the National LGBT Chamber of Commerce (NGLCC) Supplier Division Initiative. End users who support the LGBT

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