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Dear David

Dear David: How to properly set customer expectations

February 13/20, 2017: Volume 31, Number 18 By David Romano   Dear David: I read your article a few months ago about how secret shoppers rated their overall...

Dear David: Sales associates vs. measure guy

January 30/February 6, 2017: Volume 31, Number 17 By David Romano Dear David: I lost one of my sales associates and if I continue to have the...

Dear David: Transitioning the business to your kids

January 16/23, 2017: Volume 31, Number 16 By David Romano Dear David: I am now 63 years old, have owned my business for over 30 years,...

Dead David: The secret to holding more effective meetings

January 2/9, 2017: Volume 31, Number 15 By David Romano Dear David: I am so tired of my employees complaining every time I hold a meeting, saying...

Dear David: How to accomplish more work in one day

December 5/12, 2016; Volume 31, Number 13 By David Romano Dear David:   I read in one of your columns the No. 1 motivating factor to happy...

Dear David: Creating an exceptional customer experience

November 21/28, 2016: Volume 31, Number 12 By David Romano Dear David: Recently I was talking to a fellow WFCA affiliate member who was a...

Dear David: Is training really a good investment?

November 7/14, 2016: Volume 31, Number 11 By David Romano Dear David: I am having such a hard time when it comes to training my staff. I...

Dear David: How to accurately calculate close rates

October 24/31, 2016: Volume 31, Number 10 By David Romano Dear David: I am trying to do a better job calculating my close rates but I...

Dear David: Weeding out the rotten apples in the workplace

October 10/17, 2016: Volume 31, Number 9 By David Romano Dear David: The very first week I hired my “rotten apple” I knew it wasn’t...

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