November 6/13, 2017: Volume 32, Issue 11
By Lisbeth Calandrino
Retailers have confused the customer experience with customer service, but they are not the same thing....
October 23/30, 2017: Volume 32, Issue 10
By Lisbeth Calandrino
Recently I visited Oxford, Miss., to meet with Lisa Stout, owner of Stout’s Flooring, to present...
October 9/16, 2017: Volume 32, Issue 9
By Lisbeth Calandrino
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Digital marketing uses online channels and methods that allow you to analyze what is and isn’t...
October 9/16, 2017: Volume 32, Issue 9
By Lisbeth Calandrino
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Digital marketing uses online channels and methods that allow you to analyze what is and isn’t...
September 11/18, 2017: Volume 32, Issue 7
By Lisbeth Calandrino
Has the summer been slow? Are you and your employees enjoying a lazy time? Would you...
August 28/September 4: Volume 32, Issue 6
By Lisbeth Calandrino
This year I was invited to be part of the educational committee to determine the seminars...
August 14/21: Volume 32, Issue 5
By Lisbeth Calandrino
Brands have been around forever, but the theory of branding has changed.
It used to be that bigger...
July 31/Aug. 7: Volume 31, Issue 4
By Lisbeth Calandrino
When it comes to selling flooring we keep hearing the big box is clobbering the independent...