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Clean sweep: Planning for disaster

by Patricia Harman Too often business owners take adequate steps to protect their customers against identify theft, theft of belongings or damage of property, but...

Distributors’ perspective: Distributor’s importance

by Maurice Desmarais With ever-present changes occurring in our economy and industry, retailers and customers are constantly evaluating their current relationships with each other—including those...

Salesmanship: Flooring products and service

by Warren Tyler Regular readers are well aware of my areas of expertise: sales, service, management, motivation. Rarely do I touch on actual flooring products....

Retail education: Tile drives business

by Kelly Kramer In my first 15 years selling flooring I sold little to no tile. The chains and small stores I worked for and...

Salesmanship: What’s going on?

by Warren Tyler Driving anywhere with my wife is sure to turn into a “Do you mind if we stop here for a minute?” times...

Claims File: Claims, the economy and the future

by Lew Migliore Does it seem as if the claims you file are taking longer to process or are being denied? It’s not your imagination....

Retail Education: Only one good warranty

Second of two parts by Kelly Kramer This article was inspired by Lew Migliore’s tell-it-like- it-really-is article, Warranty Headaches (FCNews, Feb 8/15). To recap, Lew explained...

Salesmanship: Winners and losers

by Warren Tyler One of the best choices I made was to accept Al Wahnon’s invitation to be a columnist at FCNews. It gave me...

Claims file: Light issue, heavy problem

by Lew Migliore I received a letter asking for my expertise. What is interesting is that the carpet in these offices has been installed for...

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