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Challenges can breed opportunity

By Scott Perron (First of two parts) On March 13 of this year I was enjoying one of my favorite yearly events, hosting a lifelong friend...

The NFA leads the industry back to normalcy

By Steven Feldman After six long months, the world returned to normal—if only for three short days. No, it wasn’t a dream. It was the...

The power of a strong mindset

By Jim Augustus Armstrong (First of two parts) “The most we can charge is 35% margins because people in our area won’t pay more.” I was...

As you recover, reach for low-hanging fruit

By Lisbeth Calandrino I recently received a call from a dear friend and business associate. He sounded down, so I asked him what was wrong....

Specifying in the age of COVID-19

By John McGrath The International Standards and Training Alliance (INSTALL) is putting a greater emphasis on working hand-in-hand with commercial architects and designers to develop...

What can be learned from an old classified ad

By Steven Feldman “Men wanted for hazardous journey, small wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful, honor and recognition...

Standing out in a mediocre world (part 2)

(Second of two parts) By Jim Augustus Armstrong In part one, I made the point that mediocre service is rampant across most industries, retail flooring included....

How to motivate your staff in trying times

By Lisbeth Calandrino It’s hard to stay motivated when you have problems you’re not acknowledging. Many of your employees who may seem fine on the...

Some good news for a change

By Steven Feldman Four months to go until we put 2020 in our rear-view mirror. New Year’s Eve can’t come soon enough. Or can it?...

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