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Guest column: Labor Day and INSTALL

by John McGrath, Jr. Labor Day has been around for almost 130 years, and we at INSTALL are proud to be the descendents of its...

Salesmanship: Things are getting tougher. What to do?

by Warren Tyler Just when we thought we were at the bottom, the economy looks worse. First, the good things: A majority of consumers have...

Claims file: Sell the right cushion

by Lew Migliore Using the appropriate cushion under carpet is important for several reasons, not the least of which is maximizing performance of the carpet....

Retail education: Pros speak the lingo

by Kelly Kramer In every talk I give, I ask the audience this one question: “What is P.E.T.?” The most common answer is “the pop...

Claims file: Mysterious blue spots

by Lew Migliore A dealer recently posed a carpet concern: It seems after the fairly expensive, name-brand beige carpet he sold to a customer was...

Retail education: You know more

by Kelly Kramer Even with all the research it takes to put together training manuals for flooring retailers and other industry experts, I’d still be...

Guest column: The credit crunch

by Ramon Falero Banks don’t seem to want to lend any money right now, and equity markets aren’t a great value proposition for many companies...

Installments: Making the most of it

by Dave Stafford It was Monday morning in July, and I was already having an off day. So, when the phone rang and my client...

Salesmanship: Little dinky samples and other things

by Warren Tyler There has been a lot of postulating about why carpet has dropped to a 40% share of the flooring market. Most industry...

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