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Claims File: Claims, the economy and the future

by Lew Migliore Does it seem as if the claims you file are taking longer to process or are being denied? It’s not your imagination....

Retail Education: Only one good warranty

Second of two parts by Kelly Kramer This article was inspired by Lew Migliore’s tell-it-like- it-really-is article, Warranty Headaches (FCNews, Feb 8/15). To recap, Lew explained...

Salesmanship: Winners and losers

by Warren Tyler One of the best choices I made was to accept Al Wahnon’s invitation to be a columnist at FCNews. It gave me...

Claims file: Light issue, heavy problem

by Lew Migliore I received a letter asking for my expertise. What is interesting is that the carpet in these offices has been installed for...

Retail education: Only one good warranty

Part 1 of 2 by Kelly Kramer If you missed Lew Migliore’s Article “Warranty Headaches” go back and read it again (FCNews, Feb. 8/15). Talk about...

Clean Sweep: Cleaning for Health

Final part of four by Michael Pinto Over the last three articles I presented information regarding the concept of cleaning for health. It can be difficult...

Distributors’ Perspective: Bringing you the best

by Robert Wagner For three days in November, the North American Association of Floor Covering Distributors (NAFCD), will be breaking with tradition. Don’t worry. The annual...

Salesmanship: Service what you sell

by Warren Tyler There has been an effort from the retail merchandise groups to service what they sell. Part of this effort has been to...

Installments: Gross vs. net charges

by David Stafford The question of what is right, correct or an industry standard in charging for flooring products and installation keeps coming up. As...

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