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LisBiz Strategies

Lisbiz strategies: Expanding your client base can reap rewards

October 29/November 5, 2018: Volume 34, Issue 10 By Lisbeth Calandrino   Everyone says they need new customers. The question is, where do you find them? Looking...

Lisbiz strategies: Finding new customers in unlikely places

October 15/22, 2018: Volume 34, Issue 9 By Lisbeth Calandrino   I have a therapist friend whose favorite expression is, “You can’t get chocolate milk in a...

Lisbiz strategies: Micromanaging can kill your business

August 6/13, 2018: Volume 34, Issue 4 By Lisbeth Calandrino Did your mom ever tell you if you wanted something done right, then you have to...

Lisbiz strategies: Is your call center the weakest link?

July 9/16, 2018: Volume 34, Issue 2 By Lisbeth Calandrino   Every business has someone answering the phone; technically, this is your call center. Your call center...

Lisbiz strategies: Incivility can lead to a hostile environment

June 11/18, 2018: Volume 33, Issue 26 By Lisbeth Calandrino   While a training program on workplace manners and courtesy may seem like overkill, the reality is...

Lisbiz strategies: Build relationships, get the sale

May 28/June 4, 2018: Volume 33, Issue 25 By Lisbeth Calandrino   Last week a retailer emailed me with a problem: “Some members of my sales team...

Lisbiz strategies: Improving the customer experience is job No. 1

May 14/21, 2018: Volume 33, Issue 24 By Lisbeth Calandrino I was recently at my yearly cardiologist visit and noticed that everyone was so friendly, funny...

Lisbiz strategies: Managers should be trained to ‘coach’

April 16/23, 2018: Volume 33, Issue 22 By Lisbeth Calandrino Every team looks to hire superstars. However, extremely talented people are hard to find and recruit—and...

Lisbiz strategies: Complacency is the enemy of business

March 19/26, 2018: Volume 33, Issue 20 By Lisbeth Calandrino   When things are good, we have a tendency to sit back. However, complacency is the silent...

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