‘Tom’s Tips:’ Defining convenience

HomeNews'Tom's Tips:' Defining convenience

Dalton—The World Floor Covering Association (WFCA) released a new Tom’s Tips. In the series, Tom Jennings, retail training expert, presents short video tips for improving customer service and optimizing staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition, he says.

In this week’s Tom’s Tips, Jennings stresses the importance for flooring stores to constantly look for new ways to be relevant to the next generation of buyers.

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