Column

By Lisbeth Calandrino I recently received a call from a dear friend and business associate. He sounded down, so I asked him what was wrong....

By John McGrath The International Standards and Training Alliance (INSTALL) is putting a greater emphasis on working hand-in-hand with commercial architects and designers to develop...

By Steven Feldman “Men wanted for hazardous journey, small wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful, honor and recognition...

By Jim Augustus Armstrong In part one, I made the point that mediocre service is rampant across most industries, retail flooring included. The flooring world...

By Lisbeth Calandrino It’s hard to stay motivated when you have problems you’re not acknowledging. Many of your employees who may seem fine on the...

By Steven Feldman Four months to go until we put 2020 in our rear-view mirror. New Year’s Eve can’t come soon enough. Or can it?...

By Pami Bhullar In the first three installments of this series, I outlined the key building blocks of right-selling—building trust with the customer; understanding her...

By Jim Augustus Armstrong (First of two parts) I walked into an office supply store recently and an employee asked if they could help me find...

By Lisbeth Calandrino One thing we’ve learned during COVID-19 is there are various opinions on overly sensitive issues. For example, “Should I wear a mask...