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Managing customers’ expectations

FCNewsmainuser - July 16, 2021 0

By Adam Joss Do you like to fly? How about turbulence? Many times, when I’m flying, I feel completely comfortable. Whether I am listening...

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Be sure to acclimate wood on site

FCNewsmainuser - July 15, 2021 0

By Jason Wright Hardwood flooring is a great choice that can last a lifetime. But did you know that you could easily lose this...

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Why Christina from HGTV is important to you

FCNewsmainuser - July 15, 2021 0

By Steven Feldman So, when I got the call I was a bit confused. “Christina is doing her first branded flooring line.” “Who is Christina?” “You...

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Fortifying relationships via dealer training

FCNewsmainuser - June 30, 2021 0

By Lisbeth Calandrino Manufacturers spend much of their time competing for their share of business from retailers through product and price. While those key...

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‘Tribe building’ forges customer loyalty (part 4)

FCNewsmainuser - June 30, 2021 0

(This is the fourth in a series) By Jim Augustus Armstrong Tribe building means to gather a group of customers, create personal connections with them...

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What lies ahead for installers

FCNewsmainuser - June 29, 2021 0

By Paul Stewart—I got my hands on my first glue trowel at the age of 19, right out of high school. At the time...

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The answer to the question you’ve been asking

FCNewsmainuser - June 29, 2021 0

By Steven Feldman—So how was Surfaces? That’s the question I’m being asked by anyone and everyone who didn’t attend the rescheduled-from-January edition. Now, this...

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