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Tips for improving consumer engagement

By Lisbeth Calandrino In an ideal world, the customer would look for a product online and run straight to your store to buy it....

Commercial outlook: A mixed bag (part 2)

In part one of this series, I identified some of the key drivers and trends that will impact bellwether commercial end-use market sectors such...

Why print publications continue to be preferred

By Steven Feldman There is a perception out there that traditional print magazines have been destroyed by digital information. Many companies are dumping more...

Reclaiming control of your life, business

(First in a series) By Jim Armstrong Overwork is epidemic among flooring retailers. It’s common for dealers to work 60-plus hours a week, get...

RSAs & installers: Bridging the divide

By Paul Stuart With all the lip service paid to floor layers these days, I still find that some dealers and contractors act as...

Are your employees efficient or effective?

(First in a series) By Lisbeth Calandrino Across many retail industries, flooring included, business owners employ a practice known as benchmarking to see how they...

Commercial outlook: A mixed bag

(First of two parts) By Mark Nestler A rising tide may not lift all boats after all. That’s the prevailing wisdom when it comes to...

The Real Wood Coalition explained

By Steven Feldman This issue marks the debut of the Real Wood Coalition campaign, which involves eight leading hardwood flooring manufacturers/suppliers seeking to promote...

The show must (safely) go on

Mohawk knew they were bucking the trend. After all, CCA Global, Abbey and CarpetsPlus had all canceled their winter conventions and opted to go...

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