Al's Column

By Jason Goldberg (First of two parts) Every flooring business is different; every geographic market is different; and every competitive landscape is different. However, there are...

By Scott Perron (Second of two parts) In part I of this series, I talked about how COVID-19 has forced us as an industry to respond...

By John McGrath The International Standards and Training Alliance (INSTALL) is putting a greater emphasis on working hand-in-hand with commercial architects and designers to develop...

By Pami Bhullar In the first three installments of this series, I outlined the key building blocks of right-selling—building trust with the customer; understanding her...

By Pami Bhullar (Third of four parts) In the previous installments of this series, I talked about the importance of understanding (and differentiating between) the customer’s...

By Jason Goldberg I’ve been working in the flooring industry for 34 years. In every one of those years, having enough qualified installers has been...

By Chris Coltran Having spent more than 28 years in our industry—and having had the opportunity to train tens of thousands of RSAs ranging from...

(Excerpted from the ITR Economics June Trends Report) There are signs the U.S. economy is beginning to move closer to recovery following the nationwide, government-mandated...

By Roman Basi The latest round of federal funding in Paycheck Protection Programs (PPP) added $310 billion into the program designed to help small businesses. If...