Column

By Jim Augustus Armstrong (Second of two parts) In Part 1 of this column I covered the idea that we all have an internal thermostat that...

By Scott Perron (First of two parts) On March 13 of this year I was enjoying one of my favorite yearly events, hosting a lifelong friend...

By Steven Feldman After six long months, the world returned to normal—if only for three short days. No, it wasn’t a dream. It was the...

By Jim Augustus Armstrong (First of two parts) “The most we can charge is 35% margins because people in our area won’t pay more.” I was...

By Lisbeth Calandrino I recently received a call from a dear friend and business associate. He sounded down, so I asked him what was wrong....

By John McGrath The International Standards and Training Alliance (INSTALL) is putting a greater emphasis on working hand-in-hand with commercial architects and designers to develop...

By Steven Feldman “Men wanted for hazardous journey, small wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful, honor and recognition...

(Second of two parts) By Jim Augustus Armstrong In part one, I made the point that mediocre service is rampant across most industries, retail flooring included....

By Lisbeth Calandrino It’s hard to stay motivated when you have problems you’re not acknowledging. Many of your employees who may seem fine on the...