Dalton—The World Floor Covering Association (WFCA) released a new “Tuesday Tips” this week. In the series, WFCA experts presents short video tips for improving customer service and optimizing staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.
In this week’s “Tuesday Tips,” Steve Abernathy, COO of the WFCA, introduces the “Bottom Line” and helps you find three areas of your business where cash may be hiding.