Bainbridge Island, Wash. — Teragren has beefed up its technical support team with the addition of Aaron Cline as technical manager. The company said Cline brings a broad knowledge base and a strong understanding of best practices and will provide Teragren customers at all levels the highest quality support from product selection through installation and long-term care.
Cline joins a technical team based out of Teragren’s headquarters on Bainbridge Island, Wash. With an in-house testing lab and vice president of operations Tom Goodham leading the division, Teragren’s technical team is involved from the conceptual stage for new products through item retirement and ongoing support for Teragren customers.
“Our goal is to bring to market only the highest quality products” Goodham said. “We work closely with our factory partners to ensure that Teragren floors meet quality and performance expectations, as well as meet our high standards for environmental and human health impacts. Our product specifications are the most rigorous in the bamboo space. However, we know that ultimately customer satisfaction depends on the knowledge and execution of the flooring installer, and that’s why we’ve brought on Aaron, as well as partnered with the NWFA to provide easily accessible resources and expert knowledge to our industry partners.”