Park City, Utah—QFloors customers gathered for the company’s biennial Users’ Conference, held Sept. 13-16. A large portion of the meeting was dedicated to showing attendees the current development of QPro POS+, the company’s new browser-based cloud software. After discussions and demonstrations, attendees were given individual log-in codes, and charged with the assignment to meet up on the last day of the conference with suggestions for improvements.
The collaborative nature of the meeting was a theme throughout. Many of the 64 attendees commented on the “family” feel to the conference, and expressed appreciation for the opportunity to be heard and have a voice in future development.
That was one of the primary goals of the Users’ Conference, according to QFloors CEO and president Chad Ogden. “We hold these conferences every two years, and they are open to anyone who wants to make the effort to come. Many of our best users attend. Customers learn from one another. They share ideas. They learn how other people use and apply QFloors to various scenarios.”
In spite of being a longtime QFloors user, attendee Dan Dorman felt he learned much at the conference: “The conference was both rejuvenating and motivating. Having used QFloors to run our business for the past 14 years, I thought I knew it all. But I was wrong. I am taking two or three pages of notes home to incorporate. These are things that will really help us.”
Training classes, guest presenters, and peer advice panels covered both technical and business training. QFloors director of training Ron Cluff explained the philosophy driving the agenda, “We wanted our classes at this conference to provide our customers with ideas for improving their businesses from top to bottom, and it seemed like they really soaked up as much as they could. And we always enjoy hearing their input on what we can do better in our support and software features—we have brilliant customers with brilliant ideas!”
Conference attendee Deanna Alexander of Carolina Carpets was enthusiastic. “This was my first QFloors conference, and I loved it. The information I gained from the other QFloors users has been extremely helpful. For instance, they are using aspects of QFloors I didn’t even know were available to me. I can apply many of these to my own business, and it will make things flow even easier.”
President and CEO Chad Ogden expressed excitement about the future. “These meetings are definitely a win/win for everyone. They are beneficial for us as a company because we realize we don’t know everything. We are not the ones in the trenches, using the software all day long, every day. These conferences give us invaluable feedback by some of our best users. We listen to what’s going on, what the issues are, and then we brainstorm together on how we can make QFloors better.”