Dalton—The World Floor Covering Association (WFCA) released a new Tom’s Tips. In the series, Tom Jennings, retail training expert, presents short video tips for improving customer service and optimizing staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition, he says.
In this week’s Tom’s Tips, Jennings reminds us that when explaining your pricing policies, to develop a “laundry list” of reasons to buy from your firm.