San Diego—DuChâteau has named Dennis Whitler its new customer service manager. Whitler will oversee DuChâteau’s customer service and claims teams, providing training and coaching programs designed to offer the company’s clientele with the highest levels of customer support. He will also be tasked with helping support the company’s sales operations, warehouse and delivery functions, while providing call center support and guidance on product maintenance.
Whitler has more than 30 years of diverse customer service experience, including 10 years in senior management positions. His expertise includes customer experience and retention, project management, technical support and vendor management. He is based at DuChâteau’s headquarters in San Diego and reports to Jim Heaton, the company’s chief operating officer.
“Dennis has a long and impressive track record of building highly effective customer service teams, which is critically important to our business,” Heaton said. “As we grow in existing markets and expand into new ones, it will be imperative that we continue to provide a truly exceptional customer experience that aligns with the elegance, style and beauty of our products. Dennis and his team will ensure we meet this goal.”
Whitler joins DuChâteau from HD Supply, where he served as a customer service and call center manager for special orders for the previous two years. Prior to that, he spent 28 years in numerous roles with Cox Communications.
“The opportunity to join a successful, reputable company like DuChâteau and to put my stamp on the customer service side of the business was very attractive to me,” said Whitler. “I look forward to growing and molding the team and helping the company continue to set the standard for outstanding customer service in our industry.”