DuChâteau names Dennis Whitler customer service manager

Home News DuChâteau names Dennis Whitler customer service manager

San Diego—DuChâteau has named Dennis Whitler its new customer service manager. Whitler will oversee DuChâteau’s customer service and claims teams, providing training and coaching programs designed to offer the company’s clientele with the highest levels of customer support. He will also be tasked with helping support the company’s sales operations, warehouse and delivery functions, while providing call center support and guidance on product maintenance. 

Whitler has more than 30 years of diverse customer service experience, including 10 years in senior management positions. His expertise includes customer experience and retention, project management, technical support and vendor management. He is based at DuChâteau’s headquarters in San Diego and reports to Jim Heaton, the company’s chief operating officer.

“Dennis has a long and impressive track record of building highly effective customer service teams, which is critically important to our business,” Heaton said. “As we grow in existing markets and expand into new ones, it will be imperative that we continue to provide a truly exceptional customer experience that aligns with the elegance, style and beauty of our products. Dennis and his team will ensure we meet this goal.”

Whitler joins DuChâteau from HD Supply, where he served as a customer service and call center manager for special orders for the previous two years. Prior to that, he spent 28 years in numerous roles with Cox Communications.

“The opportunity to join a successful, reputable company like DuChâteau and to put my stamp on the customer service side of the business was very attractive to me,” said Whitler. “I look forward to growing and molding the team and helping the company continue to set the standard for outstanding customer service in our industry.”

 

 

Must Read

Builder confidence edges up in April

Washington, D.C.—The latest NAHB/Wells Fargo Housing Market Index (HMI) said builder confidence in the market for newly built single-family homes rose one point to...

Mohawk expands SolidTech line

Calhoun, Ga.—Responding to increased consumer demand for resilient flooring, Mohawk said it is expanding its SolidTech line to offer retailers a full assortment of...

Best of NeoCon to return with fresh approach

Chicago— NeoCon organizers said the show will present a new and enhanced version of the Best of NeoCon Awards for the 2021 event, which...

QFloors introduces QProPay

South Jordan, Utah—QFloors introduced a new credit card processing product called QProPay. Available to all QFloors customers, the in-house product is controlled entirely by...

Välinge Flooring adds new distributors

Viken, Sweden—Several U.S. distributors have agreed to carry Välinge Flooring's new hardened wood floor collection across North America. Välinge Flooring hardened wood floors are designed...

Trendspotting: Performance, styling drive resilient category

The resilient category has grown by leaps and bounds in the last few years—in terms of both market popularity as well as sales. In...
Some text some message..
X