Retailers React: What will be your major areas of interest in 2023?

HomeFeatured PostRetailers React: What will be your major areas of interest in 2023?

2023Every two weeks, FCNews seeks out flooring retailers across the country to offer their advice on hot topics of the day. This week we asked: What will be your major areas of interest in 2023?

Here are their responses:

“Our emphasis will be to reduce unnecessary inventory, minimize expenses, focus more on digital marketing and get the staff up to date on our system training.”

—Kevin Murray, Murray Floor & Window Coverings Billings, Mont.

“Our major area of emphasis will be the customer experience. We are going to make a renewed effort to make sure each customer experience is the best it can be. We want to make sure the before, during and after sales experience meets each customer’s obtainable expectation.”

—Jon Dauenhauer, Carpet World Bismarck Bismarck, N.D.

“Coming off our best year ever, there are several things we are going to work on in 2023. We’re going to be more goal oriented. We’re going to talk about goals, set them, write them down and work to achieve them. We’re going to have more team meetings and try to work together more as a team identifying issues, resolving issues and finding more ways to drive business.”

—Penny Carnino, Grigsby’s Carpet, Tile & Hardwood Tulsa, Okla.

“Our emphasis will be to focus on selling better products and increasing gross profit by having fewer mistakes.”

—Brian McCarver, Brian’s Flooring & Design Birmingham, Ala.

“Our focus in 2023 will be ensuring that we provide the best service to each and every customer. We fully expect that the expected downturn will lead to fewer customers, and we want to make certain we capitalize on every opportunity to set ourselves apart from the competition. Selection and pricing will take care of itself but service is the difference.”

—John Bretzloff, Barefoot Flooring Castle Hayne, N.C.

Must Read

Port of Baltimore bridge collapse to disrupt shipping across Mid-Atlantic

Shipping access throughout the Mid-Atlantic is expected to be severely disrupted following a container ship accident that collapsed the Francis Scott Key Bridge, paralyzing...

Tuesday Tips: SEAL Academy Leadership Development and Certification

https://youtu.be/z2lirj3ExEA Dalton—The World Floor Covering Association (WFCA) released a new “Tuesday Tips” this week. In the series, WFCA experts presents short video tips for improving customer...

Lessons learned from turning down business

In today’s soft retail environment, watching a customer walk into your showroom may seem like a remedy to what ails you, a potential lifeline...

Mullican encourages donations to Donald Conner scholarship

Johnson City, Tenn.—In memory of James Donald “Don” Conner, Jr., a beloved hardwood flooring industry legend who passed away in October 2022, Mullican Flooring...

Michael Halebian & Co. opens new branch in Rochester

Rochester, N.Y.—Michael Halebian & Co. (MHCO) has opened a full service branch location, here. With corporate headquarters in the New York Metropolitan Area, MHCO...

Parterre’s new Unfazed vinyl flooring offers enhanced durability

Mountville, Pa.—AHF Products introduced Unfazed luxury vinyl flooring into its Parterre brand. Made in the USA, Unfazed provides the ultimate flexibility in a durable,...

As seen in

Feb. 6/13, 2023

DOWNLOAD
Some text some message..
X