Al’s Column

By Steven Feldman After six long months, the world returned to normal—if only for three short days. No, it wasn’t a dream. It was the...

By John McGrath The International Standards and Training Alliance (INSTALL) is putting a greater emphasis on working hand-in-hand with commercial architects and designers to develop...

By Steven Feldman “Men wanted for hazardous journey, small wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful, honor and recognition...

By Pami Bhullar In the first three installments of this series, I outlined the key building blocks of right-selling—building trust with the customer; understanding her...

By Chris Coltran Having spent more than 28 years in our industry—and having had the opportunity to train tens of thousands of RSAs ranging from...

By Chris Wallace If you asked most people to tell you their favorite flooring brand, they'd struggle. In fact, they probably wouldn't have one at...

March 2/9, 2020: Volume 35, Issue 18 By Pami Bhullar (First of four parts) For almost 40 years, I have been selling, observing and understanding what it...

February 17/24, 2020: Volume 35, Issue 17 By Jerry Levinson During a dinner with a friend/colleague at Surfaces last month, the subject of mill reps came...

February 2/10, 2020: Volume 35, Issue 16 By Jerry Levinson I run Flooring Dealers & More, one of the largest Facebook groups in the retail flooring...