Al’s Column

By Scott Perron (Second of two parts) In part I of this series, I talked about how COVID-19 has forced us as an industry to respond...

By Scott Perron (First of two parts) On March 13 of this year I was enjoying one of my favorite yearly events, hosting a lifelong friend...

By Steven Feldman After six long months, the world returned to normal—if only for three short days. No, it wasn’t a dream. It was the...

By John McGrath The International Standards and Training Alliance (INSTALL) is putting a greater emphasis on working hand-in-hand with commercial architects and designers to develop...

By Steven Feldman “Men wanted for hazardous journey, small wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful, honor and recognition...

By Pami Bhullar In the first three installments of this series, I outlined the key building blocks of right-selling—building trust with the customer; understanding her...

By Chris Coltran Having spent more than 28 years in our industry—and having had the opportunity to train tens of thousands of RSAs ranging from...

By Chris Wallace If you asked most people to tell you their favorite flooring brand, they'd struggle. In fact, they probably wouldn't have one at...

March 2/9, 2020: Volume 35, Issue 18 By Pami Bhullar (First of four parts) For almost 40 years, I have been selling, observing and understanding what it...