Philadelphia, Pa.—Mobile Marketing has partnered with Swell to create a seamless communication process between retailers and keep customers interested throughout the entire buying process.
Swell is a customer experience platform that includes a full-service messaging solution. Mobile Marketing clients will now be able to help promote online reviews from customers, convert website traffic into sales and interact directly with customers to answer questions and assist them in choosing products, according to the company.
“This partnership between Mobile Marketing and Swell will open a direct line of communication between our clients and their customers,” said Carole Cross, founder, CEO, Mobile Marketing. “This will allow retailers to improve their online reputation. Once the sale is complete, a text message will automatically be sent to the customer asking them to write a review. This is an essential step because we know people are more likely to buy from retailers with great online reviews, and because it improves search rankings. By partnering with Swell, we are also helping our clients improve customer service because they are directly connected with them.”
Swell includes the ability to message, webchat, send invitations to leave reviews and complete surveys, schedule measurements and installation, collect payments and see insights.
“We are excited to work with Swell to fully integrate their customer engagement platform with ours and our partners,’” said Dave Geipel, vice president of sales and marketing, Mobile Marketing. “The enhancement to our current offering will help our retailers and website clients better connect with prospects, help customers through the sales process and work to get great reviews and referrals.”
Zeke Kuch, chief revenue officer, Swell, said that the company was built to help businesses meet the high expectations customers currently have. “By partnering with Mobile Marketing, we’ll be able to help their clients streamline customer communication and source the reviews they need to stand out online and dominate their local competition,” Kuch said.