Dalton—The World Floor Covering Association (WFCA) released a new “Tuesday Tips” this week. In the series, WFCA experts presents short video tips for improving customer service and optimizing staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.
In this week’s “Tuesday Tips,” Tom Jennings, retail training expert, focuses on helping to simplify the issues. We don’t help our customers by continuing to address what, in their minds, are complex issues by inflicting more complexity on them.