Lessons Learned

Lessons learned: Gain an advantage by putting customers first

FC News - November 19, 2018 0

November 12/19, 2018: Volume 34, Issue 11 By Tom Jennings It is a reality that most local, independent businesses are constantly being pressured by large mass...

Lessons Learned

Lessons learned: Avoid mixed signals when training newbies

FC News - November 2, 2018 0

October 29/November 5, 2018: Volume 34, Issue 10 By Tom Jennings Frequent readers of this column will recognize I am constantly harping the point that there...

Lessons Learned

Lessons learned: It’s hard to retrieve missed opportunities

FC News - October 22, 2018 0

October 15/22, 2018: Volume 34, Issue 9 By Tom Jennings Recently while having lunch at a nice restaurant, I observed an example that everyone in management...

Lessons Learned

Lessons learned: Installation—The more things change…

FC News - September 24, 2018 0

September 17/24, 2018: Volume 34, Issue 7 By Tom Jennings In the early 1990s, my firm was among several dealers asked to monitor all installation-related interactions...

Lessons Learned

Lessons learned: Why ‘infomercial RSAs’ consistently excel

FC News - September 10, 2018 0

September 3/10, 2018: Volume 34, Issue 6 By Tom Jennings I was recently coaching a group of retail salespeople who were new to the flooring industry....

Lessons Learned

Lessons learned: Know who you work for

FC News - August 27, 2018 0

August 20/27, 2018: Volume 34, Issue 5 By Tom Jennings I recently had occasion to attend meetings in a large hotel in Atlanta. As I was...

Lessons Learned

Lessons learned: What Sears can teach us

FC News - August 10, 2018 0

August 6/13, 2018: Volume 34, Issue 4 By Tom Jennings It was recently announced that Sears is closing another group of underperforming stores, including one not...

Lessons Learned