Claims file: Curling carpet tiles

Home Columns Claims file: Curling carpet tiles

by Lew Migliore

Carpet tiles have virtually surpassed broadloom carpet in the commercial marketplace. They offer extraordinary styling capabilities and are easy to transport, install and handle. They offer amazing performance and longevity when properly maintained. They are the most highly engineered, textile product the industry offers. And they are now the cause of a complaint epidemic. Why and what’s the reason?

Carpet tiles are made up of laminated layers of material starting with a non-woven primary backing, a high performance pre-coat, a thermoplastic compound, fiberglass reinforcement and a final backing, which can be another type of thermoplastic, PVC, cushion or other variant. All of these layers must be compatible and work together to be stable. Any inconsistency in the materials will cause a reaction in the tile. Application of the layers or compounds that bind them at varying temperatures can cause uneven stresses in the tiles.

One of the biggest factors and influences creating problems is the green movement and use of recycled content in carpet tile backings. Carpet tiles have always been a challenge to manufacture, and curling has been part of the learning curve for years. Curling would come and go as manufacturers learned about stabilizing the product. Today, with the race to be green every manufacturer is working on ways to use recycled materials, and we’re in a learning curve phase of product development. This is unique because the driving force is the same for all carpet tile manufacturers; use recycled content and make the product recyclable. This is a tall order and one the industry doesn’t have a real strong grip on yet because we are still learning. As a result, we’re seeing claims coming in daily on almost every manufacturer’s carpet tile for curling edges.

One of the responses from manufacturers is that the installers didn’t use enough adhesive. The adhesive used on carpet tile is pressure sensitive and is only supposed to stabilize the product on the floor laterally; it is not supposed to stick it to the floor to make it lay flat.

Etch this statement in stone: “Carpet tile, out of the box, is supposed to be flat, square and stable.” This is an indisputable fact. Glue is not supposed to keep carpet tile flat nor make it so.

If you take a tile out of the box, lay it on a flat surface and let it relax; it should do so without any edge curl. If the edges curl the tile is inherently unstable, which means the curl is built into the tile. No elaborate testing is necessary to prove this physical characteristic. It is the law of physics at work. If you cut a small square out of the middle of a curling carpet tile and lay it on a perfectly flat surface, like a glass-top table, that small square’s edges will also curl. This lends further credence to the built-in stress.

We’ve had flooring contractors calling from all over the country lamenting about this problem. In fact, as I began writing this column I got a call about a problem with curling carpet tile. Amazing.

There is no acceptable level of carpet tile curl, nor is there an industry tolerance for it. Carpet tile must lay flat, be square and stable out of the box. Adhesive will not, nor is it supposed to stick it flat to the floor. You could bolt a curling tile down, and where it wasn’t bolted it would curl. This is not an installation problem, a moisture problem or any other type of problem. It’s a carpet tile problem, plain and simple.

If you need help with a carpet tile problem, call us. No one knows more about this than LGM. That I can promise you.

Lewis Migliore is a troubleshooter, consultant and speaker based in Dalton. To reach him, call 706.370.5888, e-mail or log on to

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