Retail customers heap praise on Mohawk: ‘A partnership from the top down’

Home Inside FCNews Retail customers heap praise on Mohawk: ‘A partnership from the top down’

March 14/21, 2016; Volume 30, Number 19

By Ken Ryan

Mohawk Industries is the largest manufacturer in the flooring industry, with a bevy of leading products to fill any retail showroom. Still, many of its customers maintain that it is not the sheer size of the company that is so impressive, but the fact that every customer—every claim—matters to Mohawk personnel, from the junior rep to the president of the company. FCNews spoke to nearly a dozen Mohawk customers—many of whom go back decades—about what makes the flooring manufacturer such an outstanding partner. In their own words, the following dealers illustrated Mohawk’s special qualities.



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