Obituary: Greg Musselman, Big Bob’s salesman and mentor

Home News Obituary: Greg Musselman, Big Bob’s salesman and mentor

KANSAS CITY, MO.—Greg Musselman, a salesman for Big Bob’s Flooring Outlet in Shawnee and who served as a mentor to all he came in contact with, passed away from a massive heart attack Nov. 29. He was 63.

In just three years with the company, Musselman proved to be quite a talented and prolific salesman. “[Big Bob’s] transferred him to other stores, and in every store to which he was assigned shortly became the No. 1 salesperson,” said Warren Tyler, author of FCNews’ “Salesmanship” column. “Greg loved people and people loved him. No one taught him this; it was just Greg.

“He was one of those rare people who intrinsically understood what it took. I call it ‘knowing without knowing.’ People liked him and, therefore, trusted him. Greg was the epitome of what I try to teach every salesperson. He was a natural.”

David Elyachar, a.k.a. “Big Bob,” agreed with            Tyler            and credited Musselman with teaching him about customer service. “Greg was about taking the words ‘customer service’ and transforming them into actual action and a belief system. He had a contagious, upbeat personality. I’m sure there are a lot of people who knew him better, loved him more, but I can only speak to what he meant to me. Over the past few years, Greg became my moral compass. He taught me to always try and do the right things, regardless of the inconvenience or price, peer pressure or conventional practice. “Greg not only taught us; he truly lived each and every day with his own golden rule—treat everyone as good as you could only dream of being treated. Without trying, but with many heartfelt conversations, Greg became my mentor, a wise and trusted teacher and counselor.

“Partly in memory of Greg,” Elyachar concluded, “partly because of the influence he has had on my two sons, and partly because it’s just good business, I’m encouraging all of us to include W.W.G.M.D. (What Would Greg Musselman Do?) in our customer service statement.”

Musselman is survived by his father; brother, Mike; sister Patty; and three nieces and nephews.

In lieu of flowers, the family asks contributions be made to the American Heart Association, 6800 W. 93rd St., Overland Park, KS 66212

Must Read

Annual Product Guide 2022

As supply chain slowdowns eased, flooring manufacturers got back to the business of delivering winning products to their flooring retailers. Indeed, FCNews’ 2022 Annual...

Happy Feet welcomes three new hires

Chattanooga, Tenn.—Happy Feet International, a producer of luxury vinyl plank and tile headquartered here, welcomed three team members to its management team. Scott Jones,...

NAFCD Annual Convention welcomes new exhibitors

Chicago—The 2022 NAFCD + NBMDA Annual Convention is taking place here November 1–3. During this event, distribution executives will have the opportunity to grow...

Shaw recognized as a ‘Best Employer’ in 2022

Dalton—Shaw Industries has been voted the 2022 "Best of the Best Employer for Industrial Manufacturing" in the Chattanooga Times Free Press’ people’s choice awards....

FCEF partners with Taylor Adhesives

Dalton—The Floor Covering Education Foundation (FCEF) has partnered with Taylor Adhesives, a leader in high-quality flooring adhesives and substrate coatings, to help grow technical...

Mapei’s Brittany Storm named LEED Fellow 2022

Deerfield, Fla.—Mapei Corporation’s sustainability manager, Brittany Storm, has been selected to the 2022 class of LEED Fellows by the U.S. Green Building Council (USGBC)...
Some text some message..