The new Install Warranty & Certified Contractor program was launched at a news conference held last week at the annual NeoCon expo in Chicago.
Mohawk Industries’ Michel Vermette, senior vice president of International & Commercial, and Leonard Zmijewski, president of Mr. David’s International Flooring, joined John McGrath, Install director, and members of the Instsall Labor-Management Committee to formally announce the program.
Effective immediately, Install guarantees the work of its Certified Contractors. The warranty covers commercial and residential installations of carpet, resilient and hardwood. Industries served include healthcare, education, hospitality, retail, residential, and many more.
“This warranty is the first of its kind in the floorcovering industry,” McGrath said. “It is a third-party additional guarantee provided by the Install Committee. Only the best capitalized, most professional contractors in North America achieve the status of being an Install Certified Contractor – and therefore qualify to carry the Warranty on Labor.”
Vermette contended improperly installed floor coverings are one of the biggest complaints in construction. “The Install Warranty on labor combined with the Certified Contractor program will mitigate this major disruption for end users and the A&D community. The best product in the world is only as good as its installation. Mohawk believes this warranty program will minimize disruptions for end users, increase performance of the project life cycle and create higher customer satisfaction.”
Zmijewski said he views the warranty as a promise. “I already assure customers that flooring installed by my crews will not fail. Now, customers not only have my word, but also an additional, value-added warranty to back it up.”
McGrath explained that the most important ingredient to becoming an Install Certified Contractor is employing only mechanics that have current Install Certifications. The Install Certification was created to identify the most dependable and skilled installers.
A new link on the company’s website pointing visitors to a directory of Install Certified Contractors was also introduced. Geographic regions and market segment specialties promote install Certified Contractors. That directory can be accessed via www.installfloors.org/warranty.