‘Tom’s Tips:’ Adding to the bottom line

HomeFeatured Post'Tom's Tips:' Adding to the bottom line

Dalton—The World Floor Covering Association (WFCA) released a new “Tom’s Tips” this week. In the series, Tom Jennings, retail training expert, presents short video tips for improving customer service and optimizing staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.

In this week’s Tom’s Tips, Jennings discusses how to boost the ticket long after the sale is done with add-ons like maintenance products and more.

Must Read

Ambassador Mid-West Floor showroom manager retires

Chesterfield, Mo.—Laura Nielsen Taylor—a 26-year employee and current showroom manager at Ambassador Mid-West Floor—announced her retirement, effective May 31. “After working 26 years at this...

Strategies to solve the worker-shortage crisis

In the U.S. we’re experiencing labor shortages across many sectors, including flooring. It’s not just installers, it’s salespeople and other positions as well. In...

Retailers React: What area of your business has been showing the most activity this year?

Every two weeks, FCNews seeks out flooring retailers across the country to offer their advice on hot topics of the day. This week, we...

NALFA begins review of LF-01 laminate flooring test standard

Washington, D.C.—The North American Laminate Flooring Association (NALFA) has commenced a comprehensive review of the NALFA/ANSI LF-01 laminate flooring testing standard. This initiative marks...

Trade-specific CRMs can help your business grow

If you are a flooring business owner or operator, you have likely heard of the term customer relationship management systems (CRM) already in various...

Zeftron’s Tim Blount announces retirement

Dalton—After more than four decades with Zeftron nylon, Tim Blount announced his retirement, effective June 15. “It has been an incredible journey and I wanted...
Some text some message..
X