‘Tom’s Tips:’ Adding to the bottom line

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Dalton—The World Floor Covering Association (WFCA) released a new “Tom’s Tips” this week. In the series, Tom Jennings, retail training expert, presents short video tips for improving customer service and optimizing staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.

In this week’s Tom’s Tips, Jennings discusses how to boost the ticket long after the sale is done with add-ons like maintenance products and more.

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