Dalton—The World Floor Covering Association (WFCA) released a new “Tuesday Tips” this week. In the series, WFCA experts presents short video tips for improving customer service and optimizing staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.
In this week’s Tuesday Tips, recap with Beth Brown Sorrell—executive director of FCITS—on last week’s Grow Event that she hosted. Learn all about the overview of FCITS, upcoming training for retailers and sales people, as well as how understanding inspectors can improve your business.