Dalton—The World Floor Covering Association (WFCA) released a new “Tuesday Tips” this week. In the series, WFCA experts presents short video tips for improving customer service and optimizing staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.
In this week’s Tuesday Tip, Tom Jennings reminds us to always be memorable to the customer by making your showrooms sizzle. They understand that a display of samples is no more fashion than a box of crayons is artwork.