Hammond, La.—RollMaster Software is rolling out a new integrated solution designed to allow its software clients to automatically connect with their customers for appointment reminders and installation scheduling changes via text messaging. According to the company, the goal of the integration is to keep install crews busy installing by avoiding down-time from cancellations.
“RM Text Alert makes it simple for our customers to send clients installation reminders helping to avoid costly last-minute cancellations and keeping crews working,” said Kelly Oechslin, product marketing manager for RollMaster Software. “Wasted time, wasted money and wasted material is something we can all agree we’d like to experience less of and this value-added integration really helps to minimize these occurrences.”
The company said the new app comes with a Dashboard and functionality that also allows for direct text communication with customers as replies, or even text messages from customers that come in directly rather than via a phone call. This includes managing rescheduling or cancellation requests prior to the day of the originally scheduled installation. Message threads are also easily organized for quick and easy communication, and initial appointment reminders are integrated with RollMaster Software to customize messaging with the client’s name and address.
“While the initial release phase is focused on installation scheduling, the feature will continue to add value through additional features for texting product images to clients and utilizing chat capabilities on our customer’s websites,” Oechslin added.
RollMaster Software clients utilizing this integration will receive message alerts when they’re logged into RM Text Alert, or in real-time via email to ensure prompt response times. Templates can be created to allow for quick replies to questions that are received regularly, and autoresponders can be set so clients can keep their staff focused during busy times in their stores.