‘Tom’s Tips:’ More selection can equal less sales

Home News 'Tom's Tips:' More selection can equal less sales

Dalton—The World Floor Covering Association (WFCA) released a new “Tom’s Tips” this week. In the series, Tom Jennings, retail training expert, presents short video tips for improving customer service and optimizing staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.

In this week’s Tom’s Tips, Jennings explains how offering too wide a product selection can negatively impact your sales.

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