Draper, Utah — GE Capital Retail Bank, a provider of financing to retailers and consumers in the flooring industry, said it has achieved certification as a 2014 Customer Service Center of Excellence from Benchmark Portal. Awarded to customer service call centers that rank in the top 10% of all call centers audited, the designation applies to all GE Capital Retail Bank call center locations worldwide and specifically cites the business for “record levels of associate satisfaction” and high customer satisfaction, among other effectiveness and efficiency measures that surpass industry averages.
GE Capital Retail Bank wins call center award
By FC News
Previous article
Next article
RELATED ARTICLES
Must Read
FCEF, WFCA advocate for the industry in Washington
Washington, D.C.—The Floor Covering Education Foundation (FCEF) recently traveled to Washington, D.C., to advocate for the future of the flooring industry and the broader...
Milat Floor launches SPC production with Unilin systems
Waregem, Belgium—Unilin Technologies announced that Milat Floor, a subsidiary of Milat Carpet, began production of its new SPC flooring line featuring the Uniclic locking...
Rugs USA launches Carmeon Hamilton rug collection
New York—Rugs USA, a leading e-commerce retailer and supplier of area rugs, announced the launch of the Carmeon Hamilton x Rugs USA collection, the...
NAFCD unveils new brand and website
Chicago—Last week the North American Association of Floor Covering Distributors (NAFCD) revealed its logo redesign and new website during the NAFCD Member Meeting at...
Mapei’s Jim Whitfield honored with inaugural NTCA award
Deerfield Beach, Fla.—Mapei Corporation announced that Jim Whitfield, Mapei's architectural technical manager, has been recognized by the National Tile Contractors Association (NTCA) with its...
Tarkett enhances customer service strategy
Solon, Ohio—Tarkett has enhanced its customer service strategy with the launch of a new customer app and the reintroduction of its Ready-to-Ship program.
“We understand...