Retailers React: Independent retail store advantages

Home Featured Post Retailers React: Independent retail store advantages

Box storesEvery two weeks, FCNews seeks out flooring dealers across the country to offer their advice on hot topics of the day. This week we asked: What advantage do you have over a big box store?

Here are their responses:

Knowledge. Click flooring can go anywhere, right? The big box stores certainly will have you believing that. Their staff lacks proper knowledge and experience. Knowledge and experience are traits that are palpable when you step into our store.

– Ben Case, Carpet Collection, Lockport, N.Y.

The biggest advantage a local retailer has over the big box stores is the ability to correct the ship quickly as needed and provide the human touch as it relates to team members and customers. Personal service and attention.

– Carlton Billingsley, Floors and More, Benton, Ark.

The big boxes do not give the personalized service that independent stores give. If we get an opportunity to be with a big box customer, we have the advantage of selling them almost every time. From the personalized service we give them, to the price savings we can afford them and finally to the professional installation that we perform, it works to our advantage.

– John Taylor, Taylor Carpet One Floor & Home, Fort Myers, Fla.

We have professional in-house installation, salespeople who follow the sale from start to finish and we are able to turn on a dime if there are any hiccups in the process such as stock availability. And being local, we actually care about the consumer’s finished project.

– Mike Foulk, Foulk’s Flooring America, Meadville, Pa.

Our advantage is service, product knowledge and installation. We ar a specialty flooring store that provides unmatched service with professional flooring experts who have the knowledge to help customers find the perfect floor that matches their needs and wants. We provide timely professional installation of all the products we sell.

– Jon Dauenhauer, Carpet World, Bismarck, N.D.

Must Read

Irina Slonim joins Galleher as corporate controller

Santa Fe Springs, Calif.—Galleher, LLC, the largest flooring distributor on the west coast and third largest in the U.S., has hired Irina Slonim as...

Armstrong Flooring considering proposals

(This story has recently been updated to include new information released by the company.) As Armstrong Flooring’s Chapter 11 bankruptcy sale nears a resolution, Michel...

Crossville promotes two sales leaders

Crossville, Tenn.— Crossville, Inc. has announced two promotions within its sales organization. Tom Kettering and Anthony Coggins are both expanding their roles as directors...

Housing: Builder market hopes to weather the storm

In 2021, the builder market held up well against the headwinds facing the U.S. economy. But construction material and labor shortages, housing affordability and...

Virginia Tile relocates its showroom

Wood Dale, Ill.— Virginia Tile moved its showroom and warehouse from Wood Dale, Ill. to Elk Grove Village, Ill. Located only a few short...

Stats 2021: Price hikes, organic growth drive wood’s increases

After experiencing declines in both sales and square footage in 2019 and 2020, the U.S. hardwood flooring market orchestrated a dramatic turnaround in 2021....

As seen in

May 23/30, 2022

Some text some message..